Support

If something is not working, or you are not sure how to do something, write to us. A person answers, not a robot.

Write to us

We answer within one business day. Tell us what you were doing when it happened and, if you can, send a screenshot: that is usually enough to solve it in the first reply.

Frequently asked questions

How do I upload a receipt?

Three ways, whichever is easiest for you. In the app, with the camera button. Over WhatsApp, by sending the photo to the number you linked in Settings. Or by email, forwarding the invoice to your Fyxi address. In all three, the AI reads the amount, the vendor and the category, and shows them to you so you can confirm before anything is saved.

How do I connect my bank?

Under Bank, with the connect button. We use Plaid, the same service the large banks use: Fyxi never sees or stores your username or your password. You can disconnect it whenever you want from that same screen.

The AI misread a receipt. What do I do?

Correct it by hand on the expense — the amount, the vendor or the category. What you correct is what stays in your reports. If it keeps happening with one particular vendor, write to us and we will look into it.

How do I cancel my subscription?

It depends on where you subscribed. From iPhone: your phone's Settings → your name → Subscriptions → Fyxi → Cancel. From the web: Ajustes → Facturación → Administrar suscripción. Either way we stop charging you and you keep access until the period you already paid for ends.

How do I delete my account and my data?

From iPhone: Ajustes → Eliminar mi cuenta. We ask for your password and for you to type ELIMINAR. From the web: Ajustes → Perfil → Eliminar mi cuenta, with your password and a code we email you. We ask for those two steps because the deletion is permanent: your subscription is canceled and your receipts, sales, reports and bank connections are erased, with no way to recover them.

Does Fyxi file my taxes?

No. Fyxi organizes your numbers and prepares the reports — Schedule C, profit and loss, 1099-NEC — for you or your accountant to use. It does not file returns with the IRS and it does not replace a CPA's advice.

A note on the app’s language

Fyxi’s interface is in Spanish, because it is built for Hispanic small business owners in the United States. That is why some steps above name a screen in Spanish — Ajustes is Settings, Facturación is Billing, Eliminar mi cuenta is Delete my account. Support answers in English or Spanish, whichever you write in.